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Lantech Support - Help Desk
Annual
Unlimited
Telephone
and
E-mail
Operating
System
Support
Agreements:
- 1, 2, and 3-Year Agreements
- 1-Hour Response Upgrade
- 8 a.m. to 5 p.m., Monday - Friday
- AcceUnlimited Service Requests
- 24/7 Coverage Option
- Multiple & Single Server Agreements
- Assigned Account Manager
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One-time
Support:
- Flat Rate Fee ? Per Problem
- 1-Hour Response
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Hourly
Support
Packages:
- 7, 15, and 24-Hour Packages
- 8 a.m. to 5 p.m., Monday ? Friday
- 24/7 Coverage Option
- 1-Hour Response Upgrade
- Unused Hours Applied to Renewal
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Problem*
Call
Packs:
- 5, 10 & 20 Call Packs
- 2-Year Expiration
- 1-Hour Response
- 8 a.m. to 5 p.m., Monday ? Friday
- 24/7 Coverage Option
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Featured
Support:
- SCO UNIX, Linux, Sun Solaris, AIX, FreeBSD, NetBSD, OpenBSD, and all Microsoft products
- 24/7 Help Desk
- Unlimited Telephone Support
- E-mail Support
- Depot Repair
- Remote System Audits
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* A
problem
is
considered
one
error
code
or
related
incident
causing
trouble
with
the
associated
operating
system.
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